Frequently Asked Questions

Check our frequently asked questions below to find answers to some of our most common inquiries. If you can’t find the answer to your question here, please contact us. We will be happy to assist you.


Unity by Hard Rock

  • Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older.  Rack up your Unity by Hard Rock rewards, earn Unity Points and qualify for promotions.

    Go to to sign up and get the most out of Unity by Hard Rock.
  • Guests can obtain their Win/Loss Statements by one of the following ways:
    1. Visit the Player’s Club with valid photo ID.
    2. Log in to your Unity™ by Hard Rock account.
    3. Call Customer Care at (863) 467-9998.